Job Title: Call Center Manager
Languages: Fluent in English
Country Egypt
Job Type :Full Time
• Initiate and develop a strong relationship with assigned verified leads.
Languages: Fluent in English
Country Egypt
Job Type :Full Time
• Initiate and develop a strong relationship with assigned verified leads.
• Effectively manage business in assigned database through a transactional and solution-oriented selling approach.
• Determine customers' recruitment needs, and prepare proposals to sell services that address these needs.
• Effectively qualify through Recruitment Needs Analysis; using value-based selling.
• Explain products or services and prices, and answer questions from customers.
• Accurately use CRM for sales processing; keep comprehensive, accurate notes in CRM. Prepare proposal or agreements to complete sales.
• Have played a major role in setting up and launching the contact center and establishing its operations procedures.
• Have been involved in the recruiting and training process of new agents.
• Have participated in purchasing and implementing all contact center related system,
• Have been responsible for appraising staff and designing development plans for current agents to prepare them for leadership positions.
• Have set up the quality assurance process through enhancing excellence in customer service.
• The contact centre operates with a focus on telesales.
• Have worked on creating a constant and accurate reporting mechanism in order to ensure better decision making and follow-up either for internal or external customers.
• Have helped establish a unique culture in the contact center, where a healthy sense of ownership and loyalty has been nurtured and encouraged with the support of a highly effective reward and recognition system.
Experience: 3– 5 Years.
Other Skills: computer skills •Microsoft office •Internet user
Compensations: Salary + Mobile Allowance + social and medical insurance
Salary (L.E.): negotiable
Comments: Resumes without recently photo and job title will not be considered
Job Contact E-mail: mohamed.salaheldien@misritalia
• Determine customers' recruitment needs, and prepare proposals to sell services that address these needs.
• Effectively qualify through Recruitment Needs Analysis; using value-based selling.
• Explain products or services and prices, and answer questions from customers.
• Accurately use CRM for sales processing; keep comprehensive, accurate notes in CRM. Prepare proposal or agreements to complete sales.
• Have played a major role in setting up and launching the contact center and establishing its operations procedures.
• Have been involved in the recruiting and training process of new agents.
• Have participated in purchasing and implementing all contact center related system,
• Have been responsible for appraising staff and designing development plans for current agents to prepare them for leadership positions.
• Have set up the quality assurance process through enhancing excellence in customer service.
• The contact centre operates with a focus on telesales.
• Have worked on creating a constant and accurate reporting mechanism in order to ensure better decision making and follow-up either for internal or external customers.
• Have helped establish a unique culture in the contact center, where a healthy sense of ownership and loyalty has been nurtured and encouraged with the support of a highly effective reward and recognition system.
Experience: 3– 5 Years.
Other Skills: computer skills •Microsoft office •Internet user
Compensations: Salary + Mobile Allowance + social and medical insurance
Salary (L.E.): negotiable
Comments: Resumes without recently photo and job title will not be considered
Job Contact E-mail: mohamed.salaheldien@misritalia
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