الاثنين، 7 مارس 2016

ales Deputy Manager - Customer Service Deputy Manager

Urgent Needed
TEDA Fun Valley company located in (Ain Sokhna) is looking to hire:
1) Sales Deputy Manager.
About the Job
•Achieve the assigned sales targets.
•Develop appropriate sales tactics and plans.
•Set individual sales targets for sales team.
•Ensure proper prospecting to the desired potential targets.
•Manages the sales cycle to ensure quality and consistent selling.
•Manage the sales team performance.
•Resolve customer complaints regarding sales and service.
•Monitor customer preferences to determine focus of sales efforts.
•Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
•Determine price schedules and discount rates.
•Review operational records and reports to project sales and determine profitability.
Job Requirements
•Bachelor's Degree.
•Excellent in spoken and written English.
•Related sales experience not less than 10 years 4 years at least as a manager.
•Background in hospitality and amusement park and having client resource is a plus.
•Age : from 30 to 40 years old
•Skilled with sales planning and sales strategic formulation.
•Leadership skills and communication skills.
•Very good in presentation skills.
•Work location: Sokhna and Cairo
The Company provides accommodation, Social and medical insurance, transportation and meal allowances
Salary is negotiable
2) Customer Service Deputy Manager.
About the Job
•Plan, organize, direct, manage, and evaluate the customer service activities and budget.
•Develop, implement and/or manage the organizations customer service policies, procedures, standards, and strategies. Comply with and maintain knowledge of applicable rules, regulations, standards, and best practices
•Ensure all customer service activities support and strengthen the strategic objectives of the overall organization
•Confer with management and staff coordinating customer service activities
•Prepare or oversee the preparation of reports and statistics related to the customer service function for upper management
•Maintain current technical skills and apply new knowledge to management tasks for the improvement of customer service activities.
•Maintain product or service knowledge
•Analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service
•Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently.
•Provide guidance on how to escalate complaints / disputes within the organization
•Resolve customer complaints and answer customers' questions regarding organizational policies and procedures
•Interview, select, coach, train, instruct, manage, and appraise the performance of associated customer service personnel and mentor select staff.
•Identify opportunities to add value beyond problem resolution to relevant business areas (e.g., sales, marketing, etc.)
Job Requirements
•Bachelor's Degree
•Excellent in spoken and written English
•Related customer service experience not less than 10 years, 4 years at least as a manager.
•Background in hospitality and amusement parks is a plus.
•Age : from 30 to 40 years old
•Leadership skills.
•Communication skills.
•Very good in presentation skills
•Work location: Sokhna
TEDA Fun Valley provides accommodation, social and medical insurance, transportation and meal allowances
Apply to Job:
Interested candidates send their CV to
Hr@tedafunvalley.com

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